This is a compilation of the most frequently asked questions that our customers and followers ask themselves normally. We hope this will guide you to be better informed.
-What are the payment methods? You can place your order by paying by paypal or bank transfer.
When the payment is made by bank transfer it means that manually you must make the amount through your bank of the total amount of the order that tells you at the end of the whole process to the account ES53 2048 1200 1030 0000 2492.
Making an order by bank transfer does not imply that you are buying it if you do not book until the time the amount arrives, which if you will make the order effective. The booking time is 72 hours, if within that period you have not made the transfer, we will cancel your reservation.
-How long do I have to wait to receive my order? The time depends on the payment method and the location you are in. When the company resides in Spain, orders to Europe have a much shorter arrival time than shipments to Oceania and America.
If one of the products you have chosen appears in Pre-Orders, the package will not be shipped until the date we have marked on that package.
In the months of December-January the delay in shipments is usually greater due to the large amount of work that our operators have.
-I can follow my shipment with code without asking for it in customer service Of course, at the time you make the payment you are assigned a code, the one once the shipping process begins will inform you of your order. All our shipments are made through the public company of Correos España.
-I can make combinations of packages and order an exact amount of thumbnails?. The quick answer is No. The specifications of each product indicate the number of exact thumbnails to be purchased, will not ship or choose specific units. Packages are only sold in the way we already have default.